Frequently Asked Questions - Sapphire Community Portal

This section provides answers to users' common problems. If you have a question, check here first. Chances are someone else has already asked it!


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What if I forget my password?

Click the Forgot your password? link on the Community Portal login page and type in your user name, email address, and answer to your security question. Your new password will be emailed to your email address.

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How often is information on the Community Portal updated?

Information is updated in accordance with district policies.

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What student information will I have access to via the Community Portal?

The Community Portal allows parents to view any information deemed acceptable according to the school district's policies. Typical information available through Sapphire Community Portal includes student schedule, current grades, homework assignments, attendance, building announcements, and links to external web sites approved by the teacher.

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If my student changes schools within the district will I have to apply for a new account?

No. Your account does not change with change of school. In fact, the parent would not have to change anything in their parent account from the time their student is in first grade until they graduate from high school.

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My spouse and I would like to have different accounts and different email addresses from which we will view our children's records. Is this possible?

There is no restriction on the number of accounts (each based on a separate email address) that a family can have. Each account can have access to any number of children.

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What are all those cookie error messages about?

If you can't log in to the Community Portal, it may be because cookies are disabled in your web browser. A cookie is a small text file from a web site or computer that your web browser saves so that it can retrieve the information for use at a later time. Your web browser saves and retrieves cookies automatically, based on behind-the-scenes commands from web sites.

There are several types of cookies, and you can choose whether to allow some, none, or all of them to be saved on your computer. If you do not allow cookies at all, you may not be able to view some web sites.

Please see your browser's help resources for instructions to enable cookies.